Privacy Policy

1. Introduction

FOXTRA AI PTY LTD (ABN: 90 690 257 508) trading as Foxtra ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business solutions and services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Company name, job title, and business contact information
• Payment and billing information (processed securely through third-party providers)
• Account credentials and preferences
• Communication records and support interactions

2.2 Business Information

• Business requirements and project specifications
• Technical documentation and system information
• Performance metrics and analytics data
• Content and materials provided for AI processing

2.3 Technical Information

• IP addresses, browser type, and device information
• Website usage patterns and interaction data
• Cookies and similar tracking technologies
• Server logs and system performance data

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Providing AI agents, custom development, and digital marketing services
• Communication: Responding to inquiries, providing support, and sending service updates
• Billing: Processing payments and managing account billing
• Improvement: Enhancing our services and developing new AI solutions
• Analytics: Understanding usage patterns and optimizing service performance
• Compliance: Meeting legal obligations and regulatory requirements
• Security: Protecting against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist in service delivery (payment processors, hosting providers, analytics services)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for specific sharing
• Protection: To protect our rights, property, or safety, or that of our users

5. AI and Data Processing

As an AI service provider, we process data to deliver our services:

• AI Training: We may use anonymized, aggregated data to improve our AI models
• Processing: Your content is processed through our AI systems to deliver requested services
• Retention: Data is retained only as long as necessary for service delivery and legal compliance
• Security: All AI processing occurs in secure, encrypted environments
• Transparency: We provide clear information about how your data is used in AI processing

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers and cloud infrastructure
• Employee training on data protection and security
• Incident response procedures and breach notification

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at admin@foxtra.ai

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and performance
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through our Cookie Settings page or your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses for data protection
• Binding corporate rules and certification schemes
• Other appropriate safeguards as required by law

10. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and develop new features

When information is no longer needed, we securely delete or anonymize it.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Contact Information

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We will notify you of significant changes via email or through our services.